Communication consists in an intentional exchange of verbal and non-verbal signs (symbols) undertaken in order to improve cooperation or share meanings among partners. The communication occurs on many levels, from the intrapersonal through interpersonal (involving a group), to the public level.
In the context of palliative care, special importance is gained by the basic social behaviours, such as the ability to conduct a conversation. Communicativeness is a skill that is not only acquired through experience, but also through professional training. The interest of the interdisciplinary team requires improvement of the qualifications of its members in this respect. Only through full cooperation with the patient and the family, which will take into account the emotions and needs, can one negotiate common goals concerning care. Interdisciplinary team members should ensure proper communication in order to ensure the provision of optimal support to the patient and the family.